ORDERING GUIDELINES

  • Orders can only be placed for current finanical members (you can have a representative place an order on your behalf as long as your membership is paid).
  • Products are issued once per month. Orders need to be placed anytime within the month of issue. If you miss a month, we CANNOT issue appliances for a previous month (this is a rule set by the Government's Stoma Appliance Scheme).
  • For members who have had their stoma for longer than 6 months, you can order for the current month plus the next month (i.e. a two month supply). The reason for the 6 month waiting period is that members often need to change their products when they are new ostomates.
  • For each product, quantities can be issued up to the maximum monthly limits set by the Department of Health and Ageing, which are outlined on the Stoma Appliance Schedule. If you ask for two different products that do the same job within one month (e.g. a mixture of closed pouches and drainable pouches), we are only able to issue a percentage of each to equate to the monthly maximum.
  • Supplies in excess of the maximum monthly limits can be issued on production of a valid Application for Additional Stoma Supplies certificate (Medicare Form) from your doctor or stomal therapy nurse. Note that this must be on the specific Form pb050-1501 and a normal medical certificate cannot be accepted. Your Stomal Therapy Nurse will be familiar with the guidlines applying to Form pb050, but you may need to talk to us if you are going to ask your GP to authorise the form.
  • To ensure your product will be available, it is best to place your order at least one week before you want to collect it or have it posted (we post on Tuesdays, excluding public holidays). We hold stock of items where there are several users, but sometimes stocks are low or supplies are delayed, so we cannot ensure your product will be available if you place an urgent order. If we need to order a product in for you, it is best to place your order by 10am Tuesday and  allow up to 2 weeks between placing your order and receiving your supplies.
  • Members should aim to build up a reserve of 3-4 weeks supply and from then on place orders to maintain that level.
  • Appliances are of excellent quality, but occasionally faults may occur. If you find a defective product, return a sample item plus the portion of the box showing the lot number to the relevant company. Appliances can be affected by heat and should be stored in a cool, dry place.

Delivery of your order by Australia Post - Payment Options

If you want your order sent to you by mail, you will need to provide $12.50 (from July 1) per order for postage and handling.

You can send this with your postal order (cash, cheque or money order), you can include credit card details on your order form, or you can phone us to pay by credit card or use internet banking to make a direct deposit to our bank account. Orders cannot be sent until postage is paid.

Cheques & money orders must be made payable to
OSTOMY TASMANIA INC.

We do not retain credit card details once we have processed a payment so you will need to provide card details each time you make a payment.

If you wish to make a payment using internet banking by direct deposit to our bank account, use the following details for our account: BSB: 807009;  Account number: 51094661; Account name: Ostomy Tasmania Inc; **Please make sure you include your name (or the name of the client for whom you are making the transaction) as the transaction reference so that we can identify your payment.**

It is a good idea to pre-pay your postage in a bulk amount (e.g. $50 will cover 4 parcels). This also saves you excessive cheque, money order or transaction fees. We can hold a postage credit on your membership file in our database and advise you of the balance at any time.

Although you will generally receive your order within a week, please don't depend on this and allow at least 2 weeks for delivery of supplies.
  • HOW TO ORDER

  • IN PERSON

  • The Ostomy Tasmania office is open for members to collect orders on Monday from 9am to 12 noon & 1pm to 3pm (closed 12 noon to 1pm) and on Tuesdays from 9am to 1pm. We are not open on Public Holidays. See our office location here.

    It is most helpful if you know your product codes (or bring the part of the box with these details). You can send someone else to collect your appliances, but please make sure they know exactly what you require.

    You can place your order on the day you collect, but if you want to ensure the stock is available it is a good idea to phone us with the details by Monday of the previous week.


  • BY MAIL, FAX, EMAIL OR ONLINE

    You can post your order form to:  The Secretary, P.O. Box 280, MOONAH, TAS 7009.
  • Or fax your order form to: 03 6228 0744
  • Or email your order to: admin@ostomytas.com.au
  • Or online order via this website online order form
  • Order forms are sent out to you with each newsletter and in each parcel, or you can print one out from the link below.

    If you want your order delivered to you by mail, you will need to pay $12.50 for postage and handling. View opposite to see how to arrange delivery of your order by Australia Post and read about payment options. Orders cannot be sent until postage is paid. Although you will generally receive your order within a week, please don't depend on this and allow at least 2 weeks for delivery of supplies.

    Ostomy Tasmania Order Form  (This is a pdf file. You can either print this out or save an electronic copy to your computer and use the Sign/Add Text tool in Adobe Reader to enter text electronically. You can download Adobe Reader for free here).


    BY PHONE
You can phone us to place your order on:
03 6228 0799.

Please make sure to have your product codes ready. If we are not in the office you can leave your order on the answering machine, but please make sure to order clearly and leave your name and contact details. If you call during busy times (Monday & Tuesday) and your call isn’t answered please call back. ** the answering machine is turned off when the office is staffed.

We order in many supplies 10am Tuesday mornings, so it is a good idea to phone in your order before this time to ensure it arrives the following week.

If you want your order delivered to you by mail, you will need to pay $12.50 for postage and handling. View opposite to see how to arrange delivery of your order by Australia Post and read about payment options. Orders cannot be sent until postage is paid. Although you will generally receive your order within a week, please don't depend on this and allow at least 2 weeks for delivery of supplies.